Instrument Development for R-Service Quality: A Literature Review

New Service Development for Electronic Services - A Literature Review

As the importance of services in our society increases, so does the importance of systematic approaches to develop these services – commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this article is to derive a set of key attributes that distinguish electronic from non-electronic services an...

NSD for E-Services Review 1 Why e-Service Development is Different: A Literature Review Why e-Service Development is Different: A Literature Review

As the importance of services in our society increases, so does the importance of systematic approaches to develop these services – commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this article is to derive a set of key attributes that distinguish electronic from nonelectronic services and...

E-Government Service Research Development: A Literature Review

Electronic service in the domain of e-Government has been gaining research attention over past two decades. This paper reports on a literature review of the published e-Government service research and provides an analysis of the research development in terms of research themes, regional context, research perspective, data analysis method, and research approach. The results of this analysis can ...

The development of HEdPERF: a new measuring instrument of service quality for the higher education sector

Pancreatitis Quality of Life Instrument: Development of a new instrument

OBJECTIVES The goal of this project was to develop the first disease-specific instrument for the evaluation of quality of life in chronic pancreatitis. METHODS Focus groups and interview sessions were conducted, with chronic pancreatitis patients, to identify items felt to impact quality of life which were subsequently formatted into a paper-and-pencil instrument. This instrument was used to ...